We’re always happy to hear from you. Whether you have a question about a product, need help choosing the right mask, or want an update on your order, please feel free to contact us. We aim to make skincare simple and stress-free, and we will do our best to reply as quickly as possible.
Customer Support
Email: support@themaskshop.co.nz
We usually respond within 1 business day (Monday–Friday).
Order Enquiries
If your question is about an order, please include your order number and the name used when placing the order so we can help you faster.
Product Questions
Not sure which mask suits your skin? Send us a message and briefly describe your skin type (dry, oily, sensitive, or combination), and we’ll gladly suggest suitable options.
Business & Wholesale Enquiries
For wholesale opportunities, collaborations, or retail partnerships, please contact:
Email: wholesale@themaskshop.co.nz
Important Note
Our products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have a known skin condition or allergy, we recommend consulting a healthcare professional before use and performing a patch test prior to applying any new skincare product.
Thank you for supporting The Mask Shop. We truly appreciate every customer and every message we receive.
